At our curtains store in Dubai, we strive to provide the best shopping experience for our valued customers. We understand that circumstances may arise where a refund is necessary, and we have established a clear and fair refund policy to ensure your satisfaction.

If you find yourself dissatisfied with your purchase, we offer a hassle-free refund process. Here are the key points to note about our refund policy:

1. Eligibility: To be eligible for a refund, you must have a valid proof of purchase, such as a receipt or order confirmation. Additionally, the item must be in its original condition, unused, and undamaged.

2. Timeframe: You have a generous window of [X] days from the date of purchase to request a refund. Please ensure the item is returned within this timeframe to be eligible.

3. Refund Process: To initiate a refund, simply reach out to our customer support team through the provided channels. We will guide you through the process and provide you with the necessary instructions.

4. Refund Options: Depending on your preference and the circumstances, we offer two options for refunds. You can either receive a full refund to your original payment method or opt for store credit that can be used for future purchases.

5. Return Shipping: If the reason for the refund is due to our error or a defective product, we will cover the return shipping costs. However, if the return is due to personal reasons or a change of mind, the customer may be responsible for the return shipping fees.

6. Processing Time: Once we receive the returned item, our team will inspect it and process your refund promptly. Please allow [X] business days for the refund to reflect in your account.

We are committed to ensuring a smooth and satisfactory refund process for our customers. If you have any questions or concerns about our refund policy, please reach out to our dedicated customer support team, and we will be happy to assist you. Your satisfaction is our priority.